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It's nice to the people serving you!

What would it be without a mini rant?

It's Christmas, everyone is busy you're rushing around trying to get everything done...and you snap at the girl/boy at the bar/restaurant/shop...ahem theatre....

Now to be fair, personally I've not had any major rudeness (yet... still time...) but as this marks something like my 12 years since I started working in customer service in some form (I had mercifully 3 of those years without working a Christmas when I had an office job.) I wanted to say: appreciate the people who serve you wherever that may be.

Just because someone is wearing a uniform, they're behind a bar or till (or wielding a torch in a theatre!) doesn't mean the following:

1. They're an idiot who is incapable of getting another job so therefore deserve abuse.
Most people I work with in my 'uniform' job are studying, are actors or have 2 or 3 other jobs on the go. They have assignments to complete performances to rehearse and are every bit as clever and wonderful as you (if not more so)

3. They aren't busy and stressed just like you.
They are doing all of the above while coming into work and herding 400 plus school kids into a theatre and dealing with the general public at Christmas in my case...

4. That because their job doesn't involve an office and a nice two week break that it isn't Christmas for them too!
Most people in such jobs are getting 2 days off, maybe. And that's on top of all the stuff under number 1. that they're dealing with up until Christmas desperately trying to finish in order to have a day off....

So smile, say 'Merry Christmas' or make small talk you might make someone's long day of 'Last Christmas' on repeat a little bit better.

And if things aren't going your way, be polite. You get more with sugar than vinegar. Seriously, talk to me like I'm a human, be polite and I'll do everything I can to put right what's bothering you. Shout and be rude and I'll do the bare minimum .....

Finally, to all the people who will be serving customers up until the last breath of Christmas Eve....Merry Christmas to you all, and have a well earned day off!


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